Testing the Hypothesis

WHO: Throughout my interviews, I have concluded the that individuals who are affected by this opportunity are the residents who live in Beaty Towers and also their parents, which I found surprising. The residents are directly affected by the misunderstanding and lack of information about the maintenance services, parking restrictions and package receiving process. However, the resident are usually freshman or sophomores which means they are still dependent on their parents, financially and as a support system. If they receive a parking ticket, the parents usually are responsible for paying it. If they don't receive a package sent from home, the parents are the ones to resolve why it was not delivered and that might be a loss in money used to send the package.

• Who this does not directly affect are the employees and Resident Assistant who work to provide assistance and supply information to the residents. I interviewed one of the Resident assistants and even though complaints are brought up and questions are asked, there are no penalties towards the employees for the information they forget to inform.

WHAT:  Beaty Tower residents should be informed about parking restrictions, package receiving process and maintenance services so that there is no confusion, no opportunity for money loss and no frustration. The need is not informing residents about unnecessary things and the solution is not to make Resident Assistant and employees perfect.

WHY: Because the Resident Assistants and employees assume students will figure things out on their own, deal with their problems, or constantly ask questions, they do not provide as much important information as they should and instead spend time hosting socials and decorating the halls.

INSIDE THE BOUNDARY                        OUTSIDE THE BOUNDARY

Who is in it                                                      Who is not
- Beaty Residents and their parents                   - Resident assistants and employees
What the need is                                             What the need is not
- Providing accessible and better information   -The need is not to make the employees perfect and
Beaty residents, not accepting residents to          to inform residents about unnecessary things
know everything about their new living
 environment                                                         
Why the need exists                                        
- Residents are not clearly and thoroughly   
informed